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| Shipping & Returns |
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| The products of this catalog include VAT (- 2005)
Prices paid in the ordering process and include shipping costs. There are offices within the Spanish territory.
Shipments are made upon confirmation of payment.
The orders placed before 12 AM. It shipped the same afternoon, and confirmed orders in the afternoon, sent the following day.
In all cases, the delivery will begin from the day of receipt in our bank account of the transfer / income for delivery to account or full payment of your order. For customers who choose the mode of payment card / Contra reimbursement or payment in full Card, the delivery period will begin from the time of finalizing the purchase. The orders placed Friday, Saturday, Sunday or holiday, will be handled the next Monday. In all cases, the holidays will not be included in delivery times.
All transfers or payments are made card that later 12h of the current day, shall be treated as if it had been made on the next business day.
The transport company, as a rule not warn before going to his delivery address, so we encourage you to know that although the days on which the company will provide the goods, follow its normal rhythm of life. Remember that if UD. Is not present at the address provided at the time that the carrier comes to deliver, the company will leave a notice of passage to contact her and confirm a delivery date that never exceed 10 working days. If owing to the buyer the goods could not be delivered within the time specified, all expenses arising from the report of the merchandise to our units would be payable by the customer, and the subsequent forwarding of the same.
We take personal track their shipment and whether any incident arose us who will contact you. To inform the same.
Heraldys. Reserves the right to choose the carrier that will be sent by the order.
In case of breach of the delivery date specified for each item in more than 10 days, the buyer may choose to cancel the order and receive the amount paid. Failure in delivery shall not be considered as if the carrier has not been able to locate the buyer through the information provided by this.
Note: Heraldys. . Will not have to pay any amount of compensation for delays below the 10-day deadline referred to, nor accept cancellations of orders.
The buyer will receive from Heraldys. . A notification via email, with the same notice by SMS to their mobile number (customers without mobile phone, will be located in the number of fixed phone) the day that the goods leave our units to be used in her home , informing you of the approximate date of arrival, the amount that remains payable and other points of particular importance to the receipt of the order.
Any claims motivated by damage to the transport should be directed to Heraldys. In the time frame indicated. Inside the store may notify their impact so agile in paragraph after-sales included in the box Customer, may also make their claims on our Customer Services Phone 6412939. Remember not to throw never packaging products to verify that they are in perfect condition.
Note: Any claim is not treated in this manner may not be covered by Heraldys. . Or generate any cost to the customer.
Before opening the product packaging verify that all products that match UD. Asked, making a claim immediately, in case there is any abnormality.
Note: In the event of an anomaly in something, please do not remove them from their original packaging. We recommend that if you have any questions about the status of their delivery or otherwise put directly in touch with Heraldys. For better attention. Note that the transport companies are not accustomed to dealing with the end customer, and may not give the desired treatment on our part.
All items will be delivered usually on the street in the right direction to provide the buyer, not being forced to move the carrier to the home or to leave them within the portal, and it will not be included assembly, installation, or removal of old equipment, keep in mind that some of the products purchased by his great weight or volume needed to better discharge and introduction at his home, which UD. This accompanied one or more persons. |
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